Who are vulnerable consumers?

We have identified 4 key drivers which may increase the risk of consumer vulnerability:

Health: health conditions or illnesses that affect the ability to carry out day-to-day tasks.

Life events: major life events such as bereavement, job loss or relationship breakdown.

Resilience: low ability to withstand emotional or financial shocks.

Capability: low knowledge of financial matters or low confidence in managing money (financial capability).

Low capability in other relevant areas such as literacy or digital skills.

Our Financial Lives 2020 survey has found that just under half (46%) of UK adults, aged 18 and over (24.1 million people), display one or more characteristics of vulnerability that fall under these four drivers. This research was carried out in the months before the pandemic and it is likely the number of vulnerable consumers will be now higher due to the impact of the pandemic and lockdown measures on consumers.

If you feel that you might be described as a vulnerable client, you must please let us know as part of the fact finding process.

A full copy of our vulnerable clients policy is available upon request.

The Financial Conduct Authority do not regulate certain types of Buy To Let / Commercial Mortgages.

All loans are subject to a credit search, valuation and in some cases status enquiries by the lender.

A Protection plan will have no cash in value at any time, and will cease at the end of the term.

If premiums are not maintained, then cover will lapse and you may not be covered if a claim is made.

The information contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK.

Information contained on the website does not constitute advice and decisions should not be made based solely on the information on the website. Individual advice should be sought.